acer aspire e5 52397JY (amd) v1.18 bios/cmos reset??

[gooftroop]

MY Bios has supervisor password greys out as well as all options. except user password. cant change boot order nothing. how do i fix this?
HDD also keep going to frozen

****Changed password from 0 to 1 in platfor.ini.... nothing

*****removed battery and cmos about 15 20 min estimated time...

***** switched out hard drive
Please help with clearing the greyed out bios

IF able to clear reset bios and grey options.... i need to enable visualization

ANYONE OF THESE ISSUES PLEASE SO TIRED OF TRIAL AND ERROR GOING TO END UP WITH A PAPPER WEIGHT

CONTACT AT lilgftriley13@gmail.com or here i think just registered and new to the site.

[DeathBringer]

Post a screenshot of third (Mainboard) tab of CPU-Z.
Make current BIOS dump by Universal BIOS Backup ToolKit 2.0, zip and attach.

[gooftroop]

Post a screenshot of third (Mainboard) tab of CPU-Z.
Make current BIOS dump by Universal BIOS Backup ToolKit 2.0, zip and attach.

[gooftroop]

ok i have universal bios tool kit....
what do i need to do

[DeathBringer]

Run it, check Custom size and choose 16384K.
Then press Read and wait for reading.
Then press Backup to save a file with BIOS dump.