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11-04-2016, 01:29 AM
HI GUYS I HAVE A HP 15 D002TX LAPTOP , WITH 3YEARS CAREPACK AND ADP . A FEW MONTHS AGO I WAS OUT OF STATION AND THE LAPTOP.THERE WAS NO HP SERVICE CENTRE NEARBY SO I WENT TO A LOCAL PC REPAIR SHOP. THEY SAID I NEED TO
CHANGE THE MOTHERBOARD POF THE LAPTOP. I DID SO.
NOW AS A MATTER OF FACT I HAD NO CLUE THAT CHANGING THE MOTHERBOARD WILL CHANGE THE SERIAL NUMBER OF LAPTOP AND OTHER DETAILS IN THE BIOS .
NOW HP IS NOT ACCEPTING MY CAREPACK AND ADP .
CAN ANYONE HELP ME GET BACK MY ORIGINAL SERIAL AND BIOS INFO .
I DO HAVE THE ORIGINAL INVOICE .
REGARDS
CHANGE THE MOTHERBOARD POF THE LAPTOP. I DID SO.
NOW AS A MATTER OF FACT I HAD NO CLUE THAT CHANGING THE MOTHERBOARD WILL CHANGE THE SERIAL NUMBER OF LAPTOP AND OTHER DETAILS IN THE BIOS .
NOW HP IS NOT ACCEPTING MY CAREPACK AND ADP .
CAN ANYONE HELP ME GET BACK MY ORIGINAL SERIAL AND BIOS INFO .
I DO HAVE THE ORIGINAL INVOICE .
REGARDS
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